Select Country
You will need to sign up for the web service using the correct country. Incorrect country selection will block your unit.
Device Information
How to Locate Your Serial Number & Manufacture Date
- Depending on the device, the serial number (product number) can be identified in two ways.
- Depending on the model number, the serial number starts with a letter such as G, F or I.
Method 1) Search on the device screen
1. Click 'Administrator Menu' to open the password input window.
2. Click 'Forgot Password' at the bottom left of the screen.
3. You can check the 'Product Serial Number' at the bottom left of the screen.
Method 2) Find on the back of the device (Purchased before 2017)
Find the silver label on the back of the device.
